Official Documents

Nova88 Privacy Policy – Our Commitment to Protecting Your Personal Data

Nova88 takes our responsibility towards every member's privacy seriously. This document transparently explains how we collect, use, store, and protect your personal information throughout your use of our platform.

Last Updated: January 2026  |  Applicable to all Malaysia members
SSL
256-Bit Data Encryption
0
Sale of Data to Third Parties
KYC
Secure Identity Verification
24/7
Active Security Monitoring

6 Ways nova88 Protects Your Privacy

Privacy is more than a word in a document. At nova88, it is a daily practice embedded at every level of our operations.

End-to-End Encryption

All personal data and financial transactions on nova88 are protected with 256-bit SSL encryption. Your information is transmitted through fully secured channels, making it impossible to intercept or read by unauthorized parties.

Secure Data Storage

Your personal data is stored on servers protected by strict access controls. Only authorised personnel may access member information, and every access is recorded in an auditable audit log.

Your Data Controls

You have the full right to access, correct, or request deletion of your personal data at any time. nova88 provides a straightforward process for you to manage your own personal information.

No Data Selling

Nova88 has never and will never sell, rent, or trade your personal data to any third party for marketing purposes. Your data belongs to you, not to us as a business asset.

Active Threat Monitoring

Nova88's cybersecurity team monitors our systems around the clock to detect any intrusion attempts or unauthorised access. All threats are addressed immediately using established incident response protocols.

Legal Compliance

Nova88 fully complies with Malaysia's Personal Data Protection Act 2010 (PDPA). We also follow international data protection guidelines to ensure your privacy is upheld to the highest globally recognised standards.

Important Note: This Privacy Policy forms part of the nova88 Terms and Conditions. By using our platform, you agree to the collection and use of information as described in this document. Please read it carefully before registering.

1 Introduction

Nova88 ("we", "Platform") respects the privacy of every individual using our services on nova88.gd and associated mobile applications. This Privacy Policy clearly outlines our practices regarding the collection, use, storage, and protection of your personal data.

We are committed to ensuring your personal information is always handled responsibly, transparently, and in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA). Every process involving your data is designed with your security and privacy rights as an individual as the top priority.

Your continued use of the nova88 platform following any changes to this Privacy Policy constitutes acceptance of the updated terms. We encourage you to review this document periodically to stay informed about how we handle your data.

2 Information We Collect

Nova88 collects various types of information for different purposes to provide and improve our services to you. The following are the main categories of data we collect:

Data Category Type of Information Purpose of Collection
Identity Data Full name, date of birth, identification card number, gender Account verification (KYC), regulatory compliance
Contact Data Email address, phone number, residential address Account communications, delivery of important notices
Financial Data Bank account details, transaction records, deposit and withdrawal history Payment processing, fraud prevention
Technical Data IP address, device type, web browser, cookie data Account security, platform improvements
Usage Data Game history, betting patterns, login activity User experience improvement, responsible gaming

We only collect information that is strictly necessary for the stated purposes. nova88 does not collect sensitive data such as your medical information, religious beliefs, or political views.

3 How We Use Your Data

The information we collect is used exclusively for the following purposes and will never be used outside the stated scope without your consent:

  • Account Management: Creating, verifying, and managing your account on nova88
  • Transaction Processing: Securely processing deposits, withdrawals, and all financial transactions
  • Service Communications: Sending account notices, security updates, and service-related information
  • Platform Security: Detecting and preventing fraud, money laundering, and unauthorised access
  • Legal Compliance: Fulfilling obligations under Malaysia's PDPA and other applicable regulations
  • Service Improvement: Analysing usage patterns to improve platform features and user experience
  • Responsible Gaming: Monitoring gameplay patterns to identify members who may need support

We do not use your data for: Selling to third-party advertisers, building profiles for purposes outside the nova88 platform, or making automated decisions that negatively affect your rights without human intervention.

4 Sharing Information with Third Parties

Nova88 does not sell, rent, or disclose your personal data to third parties for their own commercial purposes. However, there are limited situations where sharing information is necessary:

  • Payment Processors: Required transaction information is shared with licensed payment processors used by nova88, subject to strict confidentiality agreements
  • Game Software Providers: Minimum game data required for technical operations is shared with our licensed game providers
  • Legal Authorities: nova88 will disclose information where required by court order, warrant, or legitimate request from authorities
  • Fraud Prevention: Required information may be shared with industry bodies or financial institutions for fraud prevention and anti-money laundering purposes

In all of the above situations, nova88 ensures that every third party involved is bound by comprehensive data protection agreements and complies with security standards equal to or higher than our own.

5 Data Security Measures

Nova88 continuously invests in the latest security infrastructure to ensure your data remains protected at all times. The key security measures we implement include:

  • 256-bit SSL encryption for all data transmitted between your browser and our servers
  • Encryption at rest for all sensitive information stored in our databases
  • Role-based access control (RBAC) ensuring staff can only access data required for their specific duties
  • Two-factor authentication (2FA) for internal access to data management systems
  • Regular independent security audits to identify and address any vulnerabilities
  • An active intrusion detection system (IDS) monitors all suspicious activity 24 hours a day
  • A detailed incident response plan to handle any data breaches quickly and effectively

Shared Responsibility: While nova88 implements comprehensive security measures, the security of your account also depends on your own actions. Always use a strong password, never share your login credentials, and contact us immediately if you suspect any suspicious activity on your account.

6 Cookies and Tracking Technologies

Nova88 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website. The types of cookies we use are:

  • Essential Cookies: Required for core platform functions such as login authentication and session security. These cookies cannot be disabled.
  • Performance Cookies: Collecting anonymised information about how you use our platform to help us improve our services.
  • Functional Cookies: Remembering your preferences such as language settings and display options to provide a more personalised experience.
  • Analytics Cookies: Helping us understand platform traffic and usage patterns to make better product development decisions.

You can manage cookies through your web browser settings. However, disabling certain cookies may affect the functionality of some parts of the nova88 platform. Continued use of our platform after a cookie notice is displayed is considered consent to the use of essential cookies.

7 Your Rights Regarding Personal Data

Under Malaysia's PDPA and nova88's policy, you have the following rights regarding your personal data:

Right of Access

You have the right to request a copy of the personal data we hold about you at any time.

Right to Rectification

You may request that we correct any inaccurate or incomplete personal data.

Right to Erasure

In certain situations, you may request that we delete your personal data from our systems.

Right to Object

You may object to the processing of your personal data for certain specified purposes.

Right to Restriction

You may request that we restrict the processing of your data under certain defined circumstances.

Right to Data Portability

You may request your data in a structured, machine-readable format for transfer.

To exercise any of the above rights, please contact the nova88 support team via live chat or email. We will process your request within 30 business days. In some cases, we may need to verify your identity before fulfilling your request.

8 Data Retention and Deletion

Nova88 retains your personal data for as long as your account is active and for the period necessary to fulfil the purposes for which the data was collected. The following are our general data retention guidelines:

  • Active Account Data: Retained for as long as your account remains active on the nova88 platform
  • Financial and Transaction Data: Retained for a minimum of seven (7) years after the last transaction, in compliance with applicable anti-money laundering laws
  • Security Log Data: Retained for three (3) years for security investigation purposes if required
  • Communication Data: Retained for two (2) years after the last interaction
  • Inactive Account: Data will be deleted after 24 months of inactivity, with prior notice to you

When the retention period expires or you request deletion, nova88 will securely delete or anonymise your data using methods that ensure it cannot be recovered. The deletion process follows internationally recognised industry standards.

9 Children's Privacy

The nova88 platform is strictly for individuals aged 18 and above. We do not knowingly collect or process personal data from anyone under the age of 18.

If we find that we have collected data from a minor without proper verification, we will take immediate steps to delete that information and close the relevant account. nova88 employs a rigorous KYC verification process to ensure all members meet the minimum age requirement.

For Parents and Guardians: If you have reason to believe that your minor child has registered or used the nova88 platform, please contact our support team immediately. We will handle the matter with the highest priority and full confidentiality.

10 Links to Other Websites

The nova88 platform may contain links to third-party websites for informational purposes only. This Privacy Policy applies solely to the nova88 platform and does not cover the privacy practices of other websites.

Nova88 is not responsible for the content, privacy policies, or security practices of any third-party websites that may be linked from our platform. We encourage you to read the privacy policy of each website you visit separately. Your visits to third-party websites are at your own risk.

11 Privacy Policy Amendments

Nova88 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technological developments. All amendments will be published on this website with a clear effective date.

For material amendments that significantly affect your privacy rights, nova88 will send advance notice to your registered email address at least 14 days before the changes take effect. Continued use of the platform after the effective date constitutes acceptance of the amended terms.

We retain previous versions of this Privacy Policy and can share them with you upon request for comparison purposes if needed.

12 Contact Us About Privacy

If you have any questions, concerns, or complaints regarding how nova88 handles your personal data, our data protection team is ready to assist. You can reach us via:

  • Live Chat: Available 24/7 via the chat icon at the bottom corner of the nova88 platform
  • Support Email: [email protected] (replied within 24 business hours)
  • FAQ Page: Visit our FAQ page for frequently asked questions

We are committed to responding to every privacy-related enquiry within a reasonable timeframe and handling every complaint seriously and professionally. Your trust in nova88 is our priority, and we will always strive to uphold that trust through transparent and responsible data protection practices.

nova88's Commitment: We continually strive to be the most trusted platform in Malaysia. Your privacy is not merely a legal obligation to us — it is the foundation of trust that binds the long-term relationship between nova88 and every valued member.

Join nova88 — A Platform You Can Trust

Your data is safe with us. Register now and enjoy a secure, fair, and exciting gaming experience with millions of nova88 members across Malaysia.

PDPA Compliant 256-bit SSL No Data Selling 24/7 Support
Bahasa Melayu